Our activities

AXA Assistance's strategy focuses squarely on the needs of its end customers. Indeed, its commitment to them is visible at all levels: proactive responses to changing social and individual needs, tailored products and services, and long-term support in all lifecare situations. Current customer priorities focus primarily on two key domains: well-being at home, and mobility.

Well-being at home

Health assistance

AXA Assistance is a benchmark partner, providing online medical services, directing beneficiaries to the best medical service providers, delivering lifecare services that support customers and their families if one of them is hospitalised and ensuring life care services that enable elderly dependents to remain in their own homes.

 

Leveraging innovations in healthcare

Ongoing developments in healthcare have changed the relationship between patients and doctors. At AXA Assistance, we have been quick to relay the benefits of innovative healthcare and prevention services to our customers.

Our Medical Teleconsultation offering means that customers, when at home or away, are never more than a phone call away from a doctor who will listen to their symptoms, deliver a diagnosis and, if possible, write a remote prescription. We are the world's first assistance provider to offer this service on two continents.

Our Connected Health programmes enable us to look after our customers remotely, ensuring ongoing contact without them ever having to make a call.

Our Second Medical Opinion (SMO) offering gives customers the opportunity to consult leading medical experts from our international network.

 

Your health is your most valuable asset; our job is to safeguard it. We undertake to deliver best-in-class services when missioning doctors, selecting medical service providers and protecting medical information.

Lifecare assistance

Solutions for all needs

Well-being at home is a core human need, which is why lifecare services form a key pillar of our offering.
Whether in terms of prevention (attempted burglary, fire risks, etc.) or delivering immediate solutions in emergency situations (leaks, heating problems, etc.), we constantly look after the well-being of our customers and their families at home. We aim to maintain a leading offering that continues to leverage cutting-edge technologies for connected homes.

Facilitating mobility

Corporate Assistance

Global Secure: trusted assistance services for corporate travelers and expatriates.

From global travel risk assessment to evacuation, AXA Assistance is providing medical and security travel assistance to corporate companies with business travelers and expatriates accross the world. Our exclusive collaboration with the best regional security partners enables us to anticipate risks and assist our customers as soon as something occurs.

Asistencia al Viajero Discover our travel offer for Europe on our website AXA Schengen Go to the website

A CUSTOMISED TRAVEL ASSISTANCE OFFERING

Travel assistance is a traditional corner stone of our business. It now represents over 20% of our global activity. AXA Assistance offers a wide range of services that caters to all kinds of traveller –tourists, expat professionals, students, etc.– enabling everyone to travel without stress. We also offer our partners the opportunity to build specific assistance packages that meet their own customers' needs.

SUPPORT BEFORE, DURING AND AFTER TRAVEL

For AXA Assistance, travel assistance means more than an emergency response; we provide ongoing support before, during and after travel. Beforehand, we provide essential information that helps our customers organise their journey (administrative requirements, medical prerogatives, safety information, etc.). Whenever necessary, at any time during their stay, our customers can rely on our international medical network. And if their health deteriorates, we shall organise a medical repatriation operation, and ensure all necessary medical follow-up and home care services.

Asistencia al Vehículo

A HISTORICAL CORNER STONE

Auto assistance currently accounts for almost half of our global business. 
In the event of a vehicle breakdown, we naturally want to help you recover your mobility as rapidly as possible, and in the best possible conditions. We use cutting-edge technologies to enhance our ability to anticipate incidents of all kinds. 

We deliver standard roadside assistance services like vehicle repair, recovery and onward travel to destination for the driver and passengers, ensuring top-quality service provision and careful attention to customer needs throughout. We make innovative use of cutting-edge technologies, using mobile applications to deliver real-time updates on the progress made in resolving your incident.

Our ability to innovate is one of our key strengths; particularly as regards electric vehicles and automotive fleet management, domains in which we offer end-to-end services to our customers.