anytime, anywhere. Our first responsibility is therefore upstream: to identify and minimise any risks that may impact our customers ‘life.


both in their everyday life in case of emergency: car breakdowns, home emergencies, and sickness abroad… We are by their side, whenever they need us, listening to their needs and responding with top-quality solutions.


and require people to revise their ambitions, reorganise their home and adapt their lifestyle. At AXA Assistance, we stand by our customers and provide on-going support.

Beyond an emergency response: supporting our partners and looking after our customers anytime, anywhere

Nuestra Historia

Born to protect travellers

The history of AXA Assistance’s growth tallies with changing economic and social trends.

At the height of Europe’s post-war economic boom, the late 1950s were a time of reconstruction and deep-seated social change. More companies were paying annual leave, while cars and air travel were becoming more affordable: the result was an upswing in leisure travel. And as tourism developed, a new need emerged: travellers sought protection from unforeseen circumstances and the risks associated with travel. A Spaniard called Pedro Louis Poch noted this need, and responded by creating an unprecedented service offering: travel assistance. In 1959, he created GESA, the first ever assistance company and predecessor of AXA Assistance. 

Driven by its innovative mindset, the new company soon extended its offering to include auto and home assistance. It was also the first assistance company to offer medial repatriation. 

AXA Assistance,
a leading


1,5 Md€

Overall revenues

growth in new business

Revenues by business area 2015